At St Hubert Casino Charlevoix, we prioritize responsible gaming to ensure that all our visitors have a safe and enjoyable experience. We understand the risks associated with problem gambling and are committed to providing support services and tools to help you maintain control over your gaming.
Responsible Gaming Tools
We offer various tools to help you manage your gaming habits:
Deposit Limits: Set limits on how much you want to spend in a day, week or month
Time-Outs: Take breaks from gaming for 24 hours, 7 days, or 30 days
Self-Exclusion: Exclude yourself from playing at the casino for up to 5 years
Automated Reality Checks
To ensure that you don't lose track of time and money, we offer automated reality checks:
Session Reminders: Receive reminders every hour to check your gaming session status
Loss Limits: Set alerts when you reach a pre-defined loss limit (starting at $100)
Mandatory Breaks: Take 15-minute breaks after 4 hours of continuous play
Support Services
We have partnerships with professional organizations that offer counseling and support services:
Responsible Gambling Council: Call their hotline for free, confidential advice and referrals
Gambling Anonymous Quebec: Access local meetings and online resources for problem gamblers
Problem Gambling Helpline: Get immediate help from trained counselors 24/7
Enhanced Measures
To ensure the highest level of responsible gaming standards:
We have stricter age verification protocols, including biometric ID scanning to prevent minors from accessing our services.
Our staff receives regular training on problem gambling recognition and response
We continuously monitor and evaluate our policies and procedures to ensure we stay ahead in promoting safe and fun gaming.
